Return & Replacement Policy
CAVRO generally does not accept returns or provide replacements for products once sold, unless a specific product listing, written confirmation from CAVRO or applicable law provides otherwise.
1 Eligible Exceptions
A replacement or other remedy may be considered where:
- The wrong product was supplied by CAVRO
- The product has a verified manufacturing/functional defect covered by an applicable warranty
- The product materially differs from the confirmed order
- A remedy is required under applicable law
2 Conditions
Customers must report an eligible issue promptly and provide relevant order/invoice information, photographs, videos or other information reasonably requested for verification.
Products may be inspected before a replacement or other remedy is approved.
3 Exclusions
Issues caused by:
- Physical damage
- Liquid damage
- Misuse
- Unauthorized repair/modification
- Normal wear and tear
- Accidental damage
- Compatibility problems caused by customer-selected equipment
may not qualify unless otherwise covered.
4 Statutory Rights
Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.