Legal, Policies & Terms

1 PRIVACY POLICY

CAVRO.in (“CAVRO”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information provided through our website, services, repair bookings, product purchases, training programs and customer interactions.

Information We May Collect

Depending on the services you use, we may collect:

• Name and contact details
• Phone number and email address
• Billing and delivery address
• Device model, serial number or IMEI where required
• Repair, booking, purchase and transaction information
• Account/login information where applicable
• Information submitted through forms, calls or WhatsApp
• Payment transaction information processed through payment providers
• Website usage, browser, device, cookie and analytics information

How We Use Information

Information may be used to:

• Process bookings, repairs and purchases
• Arrange doorstep, pickup and drop services
• Deliver products
• Provide customer support
• Process payments and invoices
• Provide warranty and after-sales support
• Manage training/course registrations
• Prevent fraud
• Improve our website and services
• Send service-related communications
• Meet applicable legal and accounting requirements

Payment Information

Online payments may be processed through third-party payment providers. CAVRO does not need to directly store complete card, banking or UPI credentials where such information is processed by the payment provider.

Data Security

CAVRO takes reasonable technical and organizational measures to protect customer information. However, no internet-based system can be guaranteed to be completely secure.

Data Retention

Information may be retained as reasonably necessary for providing services, maintaining records, resolving disputes, preventing fraud and complying with applicable legal requirements.

Privacy Requests

Customers may contact CAVRO regarding correction of inaccurate information or other privacy-related requests, subject to applicable law and verification.

2 COOKIE POLICY

CAVRO.in may use cookies and similar technologies to operate, secure and improve the website.

Cookies may be used for:

• Essential website functions
• User preferences
• Analytics
• Security
• Performance improvement
• Third-party services

Users may manage or disable cookies through browser settings. Certain website functions may not work properly if essential cookies are disabled.

Third-party services integrated with the website may use their own cookies according to their respective policies.

3 TERMS & CONDITIONS

By accessing CAVRO.in, booking a service, purchasing a product, selling/exchanging a device or enrolling in a training program, you agree to these Terms & Conditions.

CAVRO may provide repair services, doorstep services, pickup/drop services, product sales, device buy/sell/exchange services, refurbished products and training programs.

Service availability depends on location, device, technician availability, parts availability and operational conditions.

Customers must provide accurate information.

CAVRO takes customer approval before proceeding with chargeable repair work.

Workshop diagnostic inspection may be free where specifically stated.

Prices may vary according to device, model, part, service, availability, taxes, logistics and promotional offers.

COD is not available. Online payment methods are used.

Products are generally non-returnable and non-refundable unless CAVRO expressly provides otherwise or a remedy is required under applicable law.

Warranty is specific to the applicable product, part or service.

CAVRO does not knowingly accept lost, stolen or blacklisted devices.

Customers are responsible for backing up their data before repair.

Training/course fees are generally non-refundable according to the applicable course terms.

Promotional offers may vary by campaign, including event-based promotions such as Son Utsav.

4 REFUND & CANCELLATION POLICY

Products and services purchased through CAVRO are generally non-refundable unless a refund is expressly offered by CAVRO or required under applicable law.

Customers may request cancellation before service or order processing begins.

Once repair work, technician dispatch, pickup/drop or product processing has commenced, cancellation may not be possible and applicable costs may arise.

Where a refund is approved, it will normally be processed through the original or appropriate payment method, subject to payment-provider processing times.

Training/course fees are generally non-refundable, subject to specific course terms and applicable law.

Nothing in this policy is intended to exclude any statutory consumer right or remedy that cannot legally be excluded.

5 RETURN & REPLACEMENT POLICY

CAVRO generally does not accept product returns or replacements unless:

• CAVRO expressly provides a return/replacement option
• The wrong product was supplied
• A verified defect qualifies under the applicable warranty
• The product materially differs from the confirmed order
• A remedy is required under applicable law

Customers may be required to provide photographs, videos, invoice details or other information for verification.

Products damaged through misuse, physical damage, liquid damage, unauthorized repair, modification, accidental damage or normal wear may not qualify.

6 SHIPPING & DELIVERY POLICY

CAVRO provides product delivery across India subject to courier serviceability.

Applicable courier/shipping charges may be payable by the customer.

Delivery timelines are estimates and may depend on: product availability, processing time, destination, courier service, weekends and holidays, weather, and other circumstances beyond reasonable control.

Customers are responsible for providing an accurate delivery address and contact number.

Additional charges may apply for failed delivery caused by an incorrect address or customer unavailability where applicable.

Customers should report materially damaged or tampered packages promptly.

COD is not available.

Repair pickup and drop services may be subject to separate service-area and operational conditions.

7 WARRANTY & GUARANTEE POLICY

Warranty is part/service-specific.

The warranty period depends on the applicable part or service and is provided by CAVRO according to the applicable invoice, job card, warranty note or service communication.

Warranty may cover the specific defect or issue identified under the applicable warranty.

Warranty may not cover: Physical damage, accidental damage, liquid/water damage, unauthorized repair, tampering, modification, misuse, external electrical damage, software issues unless specifically covered, and normal wear and tear.

CAVRO may inspect the product/device before approving a warranty claim.

A repair does not automatically carry a fixed warranty period. The applicable warranty is the one specifically provided for that part/service.

8 DISCLAIMER

Information on CAVRO.in is provided for general informational and commercial purposes.

Prices, specifications, availability, service descriptions and estimated timelines may change.

Where physical inspection is required, an online price may be indicative and the final estimate may change after diagnosis.

Repair results may depend on the condition and history of the device. CAVRO cannot guarantee that every damaged device can be restored to full functionality.

Product images may be representative and actual packaging, colour or accessories may vary where reasonably applicable.

References to third-party brands are for identification, compatibility or service purposes and do not necessarily indicate endorsement or affiliation.

Nothing in this Disclaimer excludes any liability, consumer right or remedy that cannot legally be excluded.

9 GRIEVANCE REDRESSAL POLICY

CAVRO aims to resolve customer complaints fairly and within a reasonable time.

Customer Support: Email: support@cavro.in | Phone/WhatsApp: +91 9969323875 | Hours: 24 Hours | Location: Ghatkopar, Mumbai, Maharashtra, India

Customers should provide: Name, Contact number, Order/booking/job-card number, Complaint details, and Supporting documents where relevant.

10 PAYMENT, PRICING & TAXES POLICY

CAVRO accepts online payment methods made available at checkout or through authorized payment channels.

COD is not available. Customers should not make payments through unauthorized accounts or links claiming to represent CAVRO.

Prices may vary because of device/model, parts, service requirements, location, taxes, courier charges and promotional campaigns.

Where physical diagnosis is required, the final repair price may differ from an indicative online price.

Applicable taxes will be charged according to applicable law. GSTIN: [INSERT GSTIN IF APPLICABLE]

11 INVOICE, BILLING & GST POLICY

CAVRO may issue invoices or receipts for applicable products and services.

Customers should verify billing information, product/service details and amount on the invoice.

Where GST is applicable, relevant GST details will be provided on the applicable invoice. GSTIN: [INSERT GSTIN IF APPLICABLE]

Invoice correction requests should be submitted promptly to support@cavro.in.

12 COPYRIGHT, INTELLECTUAL PROPERTY & CONTENT POLICY

Unless otherwise stated, CAVRO.in's website design, text, graphics, logos, photographs, videos, icons and original content are owned by or licensed to CAVRO.

Users may not reproduce, copy, modify, distribute, publish or commercially exploit CAVRO content without permission except where permitted by law.

Third-party trademarks and logos remain the property of their respective owners.

Customers submitting reviews, photographs or other content must have the necessary rights to submit such content.

CAVRO may remove unlawful, infringing, abusive or misleading content. Copyright concerns may be reported to: support@cavro.in.

13 REPAIR & SERVICE POLICY

CAVRO provides repair and service through available workshop and doorstep channels.

Customer Approval: CAVRO takes customer approval before proceeding with chargeable repair work.

Diagnosis: Workshop diagnostic inspection may be provided free where stated by CAVRO. Free diagnosis does not mean that repair, parts, pickup/drop or other services are free.

Parts: Parts may vary according to device, availability, compatibility and customer-approved repair option.

Repair Time: Repair timelines are estimates and may change due to technical complexity, diagnosis, parts availability or external circumstances.

Doorstep & Pickup/Drop: Available for eligible services and locations.

Pre-existing Damage: Existing damage, previous unauthorized repairs, liquid damage or hidden internal faults may affect repair results.

14 SERVICE BOOKING & APPOINTMENT POLICY

Service bookings are requests and are subject to confirmation.

Customers must provide accurate name, phone number, address, device and service information.

Requested appointment times are subject to technician availability.

Customers should contact CAVRO as soon as possible for rescheduling or cancellation.

Technician arrival times may vary because of traffic, weather, previous appointments and operational conditions.

Cancellation charges may apply where resources, technician dispatch or logistics have already been committed.

15 DEVICE DATA & REPAIR DISCLAIMER

Customers should create a complete backup before submitting any device for repair, pickup or service.

Customers are responsible for:

• Backing up important data
• Removing confidential information where practical
• Removing SIM/memory cards where appropriate
• Disabling account locks where required
• Providing necessary access information where genuinely required

Repair, component replacement, software work, reset or pre-existing faults may result in data loss or corruption.

CAVRO does not guarantee preservation of customer data unless a specific written data-preservation service has been agreed.

Customers must not submit devices that are lost, stolen or blacklisted.

16 UNCLAIMED DEVICE POLICY

Customers should collect repaired or serviced devices within the period communicated by CAVRO.

CAVRO may contact customers using the information provided during booking.

Where a device remains unclaimed after reasonable attempts to contact the customer, CAVRO may apply reasonable storage or handling charges where legally permissible.

For long-unclaimed devices, CAVRO may take further lawful action after appropriate notice and subject to applicable law. Customers should retain their job card/invoice.

17 PRICING, DIAGNOSIS & ESTIMATE POLICY

Online repair prices may be indicative where physical inspection is required.

Workshop diagnostic inspection may be free where stated.

After inspection, CAVRO may provide an estimate covering applicable parts and repair work.

Additional faults discovered during repair may require a revised estimate and customer approval.

Prices may change because of part availability, device model, service complexity, taxes and market conditions.

18 SERVICE AREA & AVAILABILITY POLICY

CAVRO operates from Ghatkopar, Mumbai.

Doorstep, pickup/drop and workshop services may have different service areas.

Availability depends on: Customer location, service type, device, technician availability, parts availability, operational conditions, and safety considerations.

Product delivery is available across India subject to courier serviceability.

CAVRO may decline a request where it cannot reasonably or safely provide the requested service.

19 TECHNICIAN & SERVICE PARTNER POLICY

CAVRO may assign technicians or service personnel according to service requirements and availability.

Technicians may require access to the device or premises necessary to complete an approved service.

Customers should provide a safe working environment for doorstep service.

Technicians are not authorized to perform additional chargeable work without appropriate customer approval.

Customers should not make unauthorized payments to technicians.

Concerns regarding technician conduct should be reported to: support@cavro.in | +91 9969323875.

20 WARRANTY CLAIM PROCEDURE

To request warranty support:

1. Contact CAVRO.
2. Provide invoice, order or job-card details.
3. Explain the issue.
4. Provide photographs/videos where requested.
5. CAVRO may inspect the device/product.
6. CAVRO will determine warranty eligibility.
7. If approved, CAVRO will provide the applicable warranty remedy.

Warranty eligibility depends on the specific part/service and applicable conditions.

21 PRODUCT PURCHASE POLICY

Customers should verify product: Model, Storage/configuration, Condition, Accessories, Warranty, Compatibility, Price, and Delivery information.

Orders are subject to product availability, successful payment and confirmation.

COD is not available.

Products are generally non-returnable and non-refundable unless CAVRO expressly provides otherwise or applicable law requires a remedy.

22 PRODUCT AUTHENTICITY & CONDITION POLICY

CAVRO aims to provide accurate product descriptions.

Products may be identified as: New, Used, Refurbished, Compatible, Replacement/aftermarket, or Other clearly identified category.

Customers should rely on the specific product listing and invoice applicable to their purchase.

For used/refurbished products, cosmetic or functional characteristics may vary by individual unit.

Third-party trademarks remain the property of their respective owners.

23 PRODUCT INSTALLATION & COMPATIBILITY POLICY

Customers are responsible for verifying compatibility where applicable.

Compatibility may depend on device model, operating system, connector, configuration or accessories.

Incorrect model selection or unsupported configuration may affect functionality.

Where CAVRO provides installation, compatibility may be checked as part of the service.

Installation is not included unless expressly stated.

24 BUY / SELL / EXCHANGE POLICY

CAVRO may offer device buying, selling or exchange services.

The person offering a device must have lawful authority to sell or transfer it.

CAVRO does not knowingly accept lost, stolen or blacklisted devices.

CAVRO may verify: IMEI/serial number, Ownership, Device status, Account/activation lock, Physical condition, Functional condition, Accessories, and Market value.

Valuation may depend on model, storage, condition, functionality, accessories and market demand.

Sellers should remove personal accounts and data before transfer.

CAVRO may reject a transaction where ownership or device status cannot be satisfactorily verified.

25 REFURBISHED & USED PRODUCTS POLICY

Used and refurbished products may show signs of previous use.

Where applicable, listings may disclose: Cosmetic condition, Functional condition, Battery condition, Accessories, Warranty, and other relevant information.

Customers should review the individual product listing before purchase.

Used/refurbished products are generally non-returnable and non-refundable unless CAVRO expressly provides otherwise or applicable law requires a remedy.

Warranty, where provided, is product-specific.

26 SELLER / MARKETPLACE PARTNER POLICY

This policy applies where CAVRO permits third-party sellers or marketplace partners.

Sellers must: Provide accurate product information, have lawful rights to sell products, avoid counterfeit, stolen or prohibited goods, provide accurate pricing and condition information, comply with applicable laws, and cooperate with customer complaints and verification.

CAVRO may suspend or remove violating listings. Sellers must not manipulate reviews or provide misleading claims.

If CAVRO does not currently operate third-party marketplace sales, this policy may remain unpublished until such functionality is introduced.

27 ORDER MODIFICATION & CANCELLATION POLICY

Customers should contact CAVRO as soon as possible to request order changes.

Modification may not be possible after: Processing has started, product has been packed, product has been dispatched, service has commenced, or technician/pickup has been assigned.

Cancellation is subject to order/service status. If cancellation is accepted and a refund is applicable, the Refund & Cancellation Policy will apply.

28 OFFERS & COUPONS POLICY

CAVRO may provide discounts, coupons and promotional offers.

Offers may vary according to campaign, product, service, customer eligibility, location and validity period.

Event-based offers, including Son Utsav, may have separate terms.

Offers may have limited validity, apply only to selected products/services, require minimum purchase, not be combined with other offers, and not be exchanged for cash unless stated.

CAVRO may modify or withdraw offers where legally permitted.

29 REVIEWS & RATINGS POLICY

CAVRO welcomes genuine customer feedback. Reviews should represent the customer's actual experience.

Users must not: Submit fake reviews, impersonate another person, review transactions they did not experience, manipulate ratings, post misleading or unlawful content, or publish another person's private information.

CAVRO may moderate or remove content that violates applicable policies or law.

30 ACCEPTABLE USE & PROHIBITED ACTIVITIES POLICY

Users must access and use CAVRO.in solely for legitimate personal or business purposes in compliance with all applicable laws and regulations.

Prohibited activities include, but are not limited to:

• Attempting unauthorized access to servers, databases, or systems
• Transmitting viruses, malware, trojans, or harmful code
• Interfering with website performance, networks, or connected devices
• Engaging in fraudulent bookings, unauthorized payments, or deceptive transactions
• Harvesting or scraping data without written authorization
• Submitting lost, stolen, counterfeit, or unlawfully obtained devices
• Harassing, threatening, or abusing technicians, staff, or customer support representatives

CAVRO reserves the right to suspend or terminate user access, cancel pending bookings/orders, and take appropriate civil or criminal legal action against violators.